Shipping policy

Last updated: September 2026

Thank you for shopping with us. Below you will find all the information you need about how we process and ship your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Domestic Shipping (United States)

We offer the following shipping options:

  • Standard Shipping (5–7 business days): Free on orders over $30; flat rate of $5 for orders under $30.

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues or weather conditions.

3. International Shipping

We currently ship to select international destinations. International shipping rates and delivery times are calculated at checkout based on destination and package weight.

Please note:

  • International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
  • Delivery times vary by destination and typically range from 15–20 business days.
  • We are not responsible for delays caused by customs processing.

4. Fragile & Specialty Items

Our products include candles, glass reed diffusers, perfume bottles, and liquid personal care items. All orders are carefully packaged to minimize the risk of damage during transit.

If your item arrives damaged, please contact us within 7 days of delivery with photos so we can arrange a replacement or refund.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at [[email protected]] — we will do our best to update it before the order is dispatched.

7. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local post office first. If the package cannot be located, contact us at [[email protected]] and we will work with the carrier to resolve the issue.