Refund policy

Last updated: September 2026

Thank you for shopping with us. We take pride in offering high-quality fragrance, personal care, and home wellness products. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

We accept returns within 30 days of the delivery date, provided that:

  • The item is unused, unopened, and in its original packaging.
  • The item is not a perishable, hygiene, or personal care product that has been opened or used (including liquid hand soaps, perfume oils, eau de toilette, body care products, and reed diffusers).

Due to the nature of our products, opened or used fragrance and personal care items cannot be returned for health and hygiene reasons.

Non-Returnable Items

The following items are not eligible for return:

  • Opened candles, reed diffusers, or room sprays
  • Opened perfume oils, eau de toilette, or personal care products
  • Gift sets that have been opened or partially used
  • Sale or discounted items (unless defective)

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [your email address] with photos of the damage. We will offer a replacement or full refund at no additional cost to you.

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 1–3 business days to your original payment method.

How to Initiate a Return

To start a return, please email us at [[email protected]] with your order number and reason for return. Do not send items back without prior authorization.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [[email protected] address].

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

Contact Us

If you have any questions about our return policy, please reach out to us at [[email protected]].